Helping Solo Alert keep you connected

Solo Alert relies on your phone to send check-in reminders and notifications.

To make sure Solo Alert works as expected, it’s important to allow notifications and check that your phone isn’t restricting the app’s ability to run in the background.

Most users won’t need to change anything — but these simple checks can help ensure you receive your reminders when you need them.

Notifications must be turned on

When you set up Solo Alert, make sure you allow notifications.

Notifications allow Solo Alert to remind you when it’s time to check in.

To check your notification settings in the Solo Alert app:

– Open the Solo Alert app

– Select Settings 

– Select Notifications

– Ensure push and SMS Notifications are turned on

To check your notification settings on your phone:

iPhone

– Open Settings

– Select Notifications

– Find Solo Alert

– Make sure Allow Notifications is turned on

Android

– Open Settings

– Select Apps

– Select Solo Alert

– Select Notifications

– Make sure notifications are enabled

Allow Solo Alert to run in the background

Some phones automatically limit apps running in the background to save battery.

Because Solo Alert needs to send reminders at your chosen times, make sure your phone is not restricting the app.

Check that Solo Alert is:

✓ Allowed to run in the background
✓ Not set to “sleeping” or “deep sleeping”
✓ Excluded from battery optimisation (if this option is available)

Keep your phone charged and connected

Solo Alert works through your smartphone, so it’s important that your phone:

✓ Has enough battery
✓ Is connected to the internet
✓ Is switched on
✓ Has not been placed in Away Mode

Check your phone after updates

Phone updates can sometimes change notification or battery settings.

If you notice Solo Alert reminders are not appearing as expected after an update:

Check that notifications are still enabled

Restart your phone

Open Solo Alert and confirm your settings

Check your phone’s battery and background activity settings

Remember — Solo Alert respects your privacy

Solo Alert does not track your location, monitor your activity or follow your movements.

Your phone simply helps Solo Alert send reminders and keep your Safety Circle connected if you miss a check-in.

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